We aim to get your medication to you as quickly as possible. Here are our delivery schedules:
All orders received by 4.00 pm Monday to Friday are dispatched that day by Royal Mail Special Delivery so as to arrive before 1:00 pm the following day. This service is included free of charge with all UK orders.
If you require a delivery guaranteed for Saturday morning then we offer this as an option on Friday dispatches up to 4.00 pm. There is a £3.50 charge for this service.
If you order after the cut-off point on a Friday up until 11:30 am on Saturday then we will do our best to get your order dispatched on Saturday for delivery on Monday (refrigerated items excluded) but Saturday dispatches cannot be guaranteed because of the wholesale delivery schedules.
We will only deliver to countries where it is permissible to do so. A list of countries is available on the registration page from the drop down list. Although it is lawful for EU residents to consult with a doctor in any member state, it is not lawful for residents of certain countries to import medication for personal use so we always have regard to applicable local laws.
International items are sent via UPS, which is a next business day service. We also offer Royal Mail International but this can take up to 21 working days to arrive so we do not recommend this service if speed of delivery is important to you.
We are not currently delivering to Australia while we check with the Australian authorities whether our telemedicine service would be considered to comply with local laws.
We cannot deliver to the United States under any circumstances.
More information on our service can be found on the How We Work page.