STATEMENT OF PURPOSE

Aims and Objectives

The Online Clinic aims to provide a range of confidential, high quality online healthcare services to adult patients in compliance with the National Minimum Standards and Regulations of the Care Standards Act 2000.

Registered Provider

The Online Clinic is owned by Online Clinic (UK) Ltd., 27 Old Gloucester Street, London WC1N 3XX and is registered as a UK company at Companies House.

Registered Manager

The Online Clinic healthcare service is operated on a day to day basis by Managing Director, Mr Robert MacKay who founded The Online Clinic in 2004.

Organisational Structure of The Online Clinic Healthcare Service

Kinds of Healthcare Services

The Online Clinic offers an online Internet healthcare service, which includes private and confidential online consultations, medical diagnosis advice, and prescribing and supply of medicines in relation to the following medical conditions;

Patient Consultation

Patient satisfaction surveys are carried out regularly by The Online Clinic to seek the views and opinions of patients who access the online healthcare service. The survey is in the form of a questionnaire and is available for all patients to complete online at any time. If preferred, a copy of the questionnaire can be sent by post to a patient’s home address.

It is the responsibility of The Online Clinic to collate the results of satisfaction surveys and produce an annual report on the views of the healthcare service being provided. This report is available for existing patients, prospective patients and a copy is sent to the Care Quality Commission, which is the regulatory body that formally assesses The Online Clinic healthcare service in the UK.

Complaints

It is recognised that there may be occasions when a patient may wish to complain about an aspect of the healthcare service on offer and The Online Clinic welcomes any comments or suggestions from patients at any time. We have a complaints procedure for your information and Mr Robert MacKay, Managing Director will be happy to consider your complaint at any time.

If you feel you wish to discuss an issue or indeed make a complaint, we would kindly ask that you bring this to the attention of Mr Robert MacKay, Managing Director, The Online Clinic, 27 Old Gloucester Street, London WC1N 3XX as soon as possible. Alternatively, please e-mail your comments to admin@theonlineclinic.co.uk

Alternatively, you are welcome to contact our regulatory body the Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG (Tel: 020 7448 9200) to discuss the issue further.

Privacy and Dignity

All patients who choose to use the private healthcare services on offer at The Online Clinic can be assured that they will be treated with the utmost dignity and respect. The Online Clinic website is secure and all personal health information is treated confidentially and with the highest discretion.