Money Back Guarantee

Medicines are exempt from the Consumer Protection (Distance Selling) Regulation 2000 so we cannot accept a return of goods for resale as there is no way of ensuring the integrity of the medication. However, if you are dissatisfied with the medication that we have supplied, you should contact us within 2 working days of receipt of your medication, explaining the nature of your dissatisfaction. If any of the following apply, we will issue you with a full refund or replacement goods:

• Although Online Clinic (UK) Limited makes every effort to ensure that your order reaches you in good condition, if your goods arrive in a damaged state you should contact us without delay, but within 2 working days, explaining the nature of your complaint.
   

• Every care is taken to ensure that we despatch the correct medication. If the medication that you receive is not what you ordered then we will offer to exchange your item or offer a full refund. You must inform us of your concern within 2 working days.
   

• If your item does not arrive and it cannot be traced by Royal Mail then we will despatch a replacement item immediately by Royal Mail Special Delivery at no extra charge.

If you have paid a supplement for Royal Mail Special Delivery and your item does not arrive within the scheduled timescale, we will refund the supplement that you were charged.

This does not affect your statutory rights.
 

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