TheOnlineClinic

Legal Issues

Consumer Rights | Privacy Policy | Terms & Conditions

 

Consumer Rights

If the Doctor prescribes a medication which you would like us to supply, under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:

1. Supplier/Agent

The supplier/agent is Online Clinic (UK) Limited (trading as The Online Clinic) of 7 Tufton Street, London SW1P 3QB. The Company registration number is 5122959.

All prescribed medications will be supplied and filled by a UK pharmacist, pursuant to a prescription by a GMC or EU registered medical practitioner. Full details of the doctor and the pharmacy used for your treatment are available upon written request.

The correspondence address is as follows:

Online Clinic (UK) Limited
27 Old Gloucester Street
London WC1N 3XX

2. Description of Medication

The description of medication is subject to prescription. A stock list is available after an online consultation form is completed and the doctor has made a diagnosis.

3. Price

The price for treatment is subject to prescription. A price list is available after an online consultation form is completed and the Doctor has made a diagnosis.

4. Delivery Cost

All items are sent by Royal Mail Special Delivery and the cost of this is included with the cost of the medication.

5. Payment

At present we accept Visa, MasterCard, Visa Electron, Visa Delta, Switch/Maestro and Solo.

We also accept personal cheques and postal orders. A mail order form can be printed from the payment page.

6. Right to Cancel and Refunds

Medicines are exempt from the Consumer Protection (Distance Selling) Regulation 2000. Therefore, Online Clinic (UK) Limited does not accept returns as there is no way of ensuring the integrity of the medication. However, we will offer a full refund or exchange of goods in the following circumstances:

  • Although Online Clinic (UK) Limited makes every effort to ensure that your order reaches you in good condition, if you are dissatisfied with the condition of your package when it arrives then you should notify us within two working days of receipt, explaining the nature of the problem. Your complaint may be by way of letter, e-mail or telephone. Online Clinic (UK) Limited will offer to replace the damaged item or issue a full refund immediately on receipt of the returned goods.
  • Every care is taken to ensure that we dispatch the correct medication. If the medication that you receive is not what you ordered then we will offer to exchange your item or offer a full refund. You must inform us of your concern within two working days.
  • If your item does not arrive and it cannot be traced by Royal Mail then we will dispatch a replacement item immediately by Royal Mail Special Delivery at no extra charge.

You statutory rights are not affected.

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Privacy Policy

We are committed to protecting and respecting your privacy and to using technology to enhance your online security. Before you use certain areas of this website, we ask you to register on it by requiring you to enter your personal information, including "sensitive personal data" as defined by the Data Protection Act 1998 ("the Act"). We will not release to any third party any personally identifying information obtained in this way, without your prior written consent. We will only use the information that we collect about you lawfully and in accordance with the Act.

In respect of the aforementioned "sensitive personal data" by accepting this agreement you grant us explicit consent to collect such data.

We will limit the collection and use of such information to the minimum required to deliver, develop and improve our services and other opportunities and the efficient administration of the Doctor’s consultation.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

To make sure your personal information remains confidential, we communicate these privacy guidelines to all of our employees.

This website may contain links to other websites however we do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this privacy statement and policy apply only to this website and not to linked websites.

Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the laws of England and Wales.

This statement is applicable only to information collected from you during your visit to this website. We will display a prominent notice on this website’s homepage whenever this privacy statement is updated or changed and you should check our privacy statement periodically. By choosing to continue usage of this website, you agree to the terms of this privacy statement.

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1. Terms and Conditions

1.1 General

1.1.1 Online Clinic (UK) Limited trading as The Online Clinic ("We", "Us" or "Our") of 7 Tufton Street, London SW1P 3QB, undertakes to send the user ("You") for a free online consultation with a registered medical practitioner ("the Doctor") to deal with and treat Your medical complaint.

1.1.2 Such consultation and treatment are subject to the terms and conditions of this agreement.

1.2 Warranties by the User

1.2.1 You warrant and undertake to complete the consultation questionnaire relating to Your condition contained on this website truthfully and honestly, disclosing all relevant information truthfully and to the best of Your knowledge.

1.2.2 This agreement becomes immediately void if You answer any question untruthfully.

1.3 Warranties by Online Clinic (UK) Limited

1.3.1 We warrant and undertake that Your consultation questionnaire will only be viewed by the Doctor and his staff for the purpose of treating Your medical condition and by the Pharmacist who dispenses any medication pursuant to any prescription that the doctor may issue.

1.3.2 We warrant and undertake that any prescription that the Doctor may issue or any medicine he may prescribe will only be filled by a UK registered pharmacist. Prescriptions are submitted in encrypted form by electronic means to Our designated pharmacy. The prescription will be sent bearing the digital signature of the prescribing doctor. You agree to such electronic transmission. Any medication that You may purchase will only be dispensed to You once the pharmacist is in possession of this prescription in accordance with the rules of the Royal Pharmaceutical Society of Great Britain.

2. Intellectual Property

2.1 All material contained and presented on this website, including but not limited to text and graphics is the copyright or similar rights of Online Clinic (UK) Limited, unless otherwise expressly stated.

2.2 We reserve the rights and strictly forbid any unauthorised use or duplication. Any statutorily authorised rights to print or download are strictly limited for Your sole personal use. No material, however, can be used for any commercial purpose whatsoever.

2.3 Any copies of the pages of this website which You save, by any means whatsoever, can only be used for subsequent viewing purposes or to print extracts for personal use.

2.4 Unless otherwise expressly permitted in writing, You may not create a database in any form whatsoever of these web pages.

3. Disclaimers

3.1 We do not represent nor make any warranty in respect of the accuracy, reliability or continuous supply of any of the information on this website. The services and information contained on this website are only for general information and use and are not intended to address Your particular requirements.

3.2 Any reliance You place upon any material on this website will be at Your sole risk. We reserve the right in Our sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any of the material without notice.

3.3 In particular, the publicly available information presented on Our website does not constitute any form of advice or recommendation by Us and is not intended to be relied upon by You in making any specific medical or other decision. Appropriate independent medical advice should be obtained before making any such decision. If you have registered with Us and have submitted a consultation, the result of which is advice or a treatment recommendation, then this can be relied upon as independent medical advice and is not covered by this disclaimer.

3.4 Our services and the materials on this website are provided by Us on an "as is" basis and We expressly disclaim any and all warranties (subject to clause 1.3 above), express or implied, to the extent permitted by applicable law.

3.5 To the fullest extent permitted by applicable laws, We hereby disclaim all liability for any claims, loss, demands, or damages of any kind whatsoever with respect to Our services, information and materials given by Us including, without limitation, direct, indirect, incidental or consequential loss or damages. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.

3.6 If You are ordering from outside the UK, it is Your responsibility for ensuring that dispensing, receipt and use of the medicine prescribed complies with Your local laws. Risk and title in the products will pass to You when they are despatched by Our pharmacy. Due to FDA regulations, it is Our policy not to dispense prescriptions for supply to the USA.

3.7 Your use of this Website and any purchase by You on this Website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.

4. Privacy Statement

4.1 We are committed to protecting and respecting Your privacy and to using technology to enhance Your online security. Before You use certain areas of this website, We ask You to register on it by requiring You to enter Your personal information, including "sensitive personal data" as defined by the Data Protection Act 1998 ("the Act"). We will not release to any third party any personally identifying information obtained in this way, without Your prior written consent. We will only use the information that We collect about You lawfully and in accordance with the Act.

4.2 In respect of the aforementioned "sensitive personal data" by accepting this agreement You grant Us explicit consent to collect such data.

4.3 We will limit the collection and use of such information to the minimum required to deliver, develop and improve Our services and other opportunities and the efficient administration of the Doctor’s consultation.

4.4 The personal information which We hold will be held securely in accordance with Our internal security policy and the law.

4.5 To make sure Your personal information remains confidential, We communicate these privacy guidelines to all of Our employees.

4.6 This website may contain links to other websites however We do not share Your personal information with those websites and are not responsible for their privacy practices. We encourage You to learn about the privacy policies of those companies. Accordingly, this privacy statement and policy apply only to this website and not to linked websites.

4.7 At the time of registration You were added to Our e-mail database. You can remove yourself from the e-mail database at any point from Your patient dashboard or by e-mailing us at customerservice@theonlineclinic.co.uk with Your instructions. The Online Clinic e-mail database is used exclusively by The Online Clinic to inform registered patients of special offers or changes to the service. No patient e-mail address is ever sold or leased to a third party.

4.8 Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the laws of England and Wales.

4.9 This statement is applicable only to information collected from You during Your visit to this website. We will display a prominent notice on this website’s homepage whenever this privacy statement is updated or changed and You should check Our privacy statement periodically. By choosing to continue usage of this website, You agree to the terms of this privacy statement.

5. Cookies

5.1 You confirm that You have been notified that this website uses cookies. You can read more about cookies here.

6. Right to Cancel and Refunds

Medicines are exempt from the Consumer Protection (Distance Selling) Regulation 2000. Therefore, Online Clinic (UK) Limited does not accept returns as there is no way of ensuring the integrity of the medication. However, we will offer a full refund or exchange of goods in the following circumstances:

  • Although Online Clinic (UK) Limited makes every effort to ensure that your order reaches you in good condition, if you are dissatisfied with the condition of your package when it arrives then you should notify us within two working days of receipt, explaining the nature of the problem. Your complaint may be by way of letter, e-mail or telephone. Online Clinic (UK) Limited will offer to replace the damaged item or issue a full refund immediately on receipt of the returned goods.
  • Every care is taken to ensure that we dispatch the correct medication. If the medication that you receive is not what you ordered then we will offer to exchange your item or offer a full refund. You must inform us of your concern within two working days.
  • If your item does not arrive and it cannot be traced by Royal Mail then we will dispatch a replacement item immediately by Royal Mail Special Delivery at no extra charge.

If after placing your order you change your mind then you can cancel the order for a full refund so long as the item has not been dispatched. Once the item has been dispatched it is deemed to have left the pharmaceutical supply network and it cannot be used for another patient.

You statutory rights are not affected.